الطالبة مارتينا وجدي

PROFESSIONAL PROFILE

 I’m a bilingual and customer-focused professional with strong communication and leadership skills.

Fluent in French and English, with a proven ability to build rapport with clients and deliver exceptional

service. Experienced in sales and customer support, with a passion for problem-solving, teamwork,

and achieving targets. Adaptable, proactive, and committed to creating positive customer experiences

that drive business success.

Skills and abilities

 Technical skills

Speaking clearly and confidently

Accountability

Decision-Making

Experience

Google map data analyst | Moderator

• Reviewed and analyzed map data to ensure location accuracy and relevance for users.

• Evaluated businesses, addresses, and landmarks to improve the overall quality of geographic

information.

• Reported errors and inconsistencies using internal tools and followed strict quality guidelines.

• Collaborated remotely with a global team, meeting daily productivity and accuracy targets.

Customer service representative

Teleperformance

• Handled a high volume of customer inquiries via phone, and chat, delivering prompt and

professional assistance.

• Resolved service issues efficiently, ensuring high customer satisfaction and retention.
• Collaborated with other departments to escalate complex issues and improve overall service quality.
• Recognized for strong communication skills, patience, and ability to de-escalate challenging

situations

Film Director

Directed film Haifalestine, a documentary film highlighting the tragic life of the Palestinian people, which

was screened as the opening film for the third session of the Palestine Cultural Salon at the Palestinian

Embassy.

Education

Carmel Saint Joseph School 2007-2022

Elshorouk academy | Mass Communication 2022-2026